Returns & Testing Policy
RETURNS, REPLACEMENTS & THIRD-PARTY TESTING POLICY
USA MADE PEPS
Effective Date: 10/25 | Last Updated: 5/14/26
1. All Sales Final
All sales made through www.usamadepeps.com are final. USA Made Peps does not issue cash refunds, store credit, or exchanges under any circumstances, except as expressly provided in this Policy for verified product quality failures.
By completing a purchase, you acknowledge and accept this policy in its entirety.
2. Sole Remedy — Product Replacement
The sole remedy available to buyers in the event of a verified product quality failure is replacement of the affected product with an equivalent item from the same or current batch. Replacement is subject to product availability.
A “product quality failure” is defined exclusively as:
- Purity falling below the certified minimum of 98% as verified by independent third-party laboratory testing
- Product identity mismatch confirmed by third-party testing (i.e., the product received is not the compound described on the label)
- Significant product degradation attributable to improper handling or storage on our end prior to shipment
Quality failures do not include dissatisfaction with research results, change of research direction, ordering errors by the buyer, or any subjective assessment of product performance.
3. Third-Party Testing Requirement
To initiate a replacement claim, you must provide independent third-party laboratory test results confirming the alleged quality failure. Self-reported observations, visual inspection, or anecdotal assessments are not sufficient to support a replacement claim.
Acceptable third-party testing must:
- Be conducted by an accredited, independent laboratory (not affiliated with the buyer or USA Made Peps)
- Use HPLC, mass spectrometry, or equivalent analytical methodology
- Test the specific lot/batch received (retain your original product and packaging)
- Be submitted in the form of a formal Certificate of Analysis or laboratory report
USA Made Peps reserves the right to request the original product sample for independent verification testing before issuing any replacement.
4. How to Submit a Replacement Claim
To submit a replacement claim:
- Contact us at supoprt@usamadepeps.com within 30 days of confirmed delivery
- Include your order number, product name, lot number (if available), and a detailed description of the alleged quality failure
- Attach your third-party laboratory test results
- Retain the original product and packaging until the claim is resolved — we may request return of the sample
We will review your claim and respond within 5–7 business days. Approved replacements will ship within a reasonable timeframe subject to product availability.
Claims submitted after 30 days of confirmed delivery will not be considered.
5. Damaged or Lost Shipments
If your order arrives visibly damaged or is confirmed lost in transit, contact us at support@usamadepeps.com within 7 days of the confirmed delivery date (for damaged shipments) or within 7 days of the estimated delivery date (for lost shipments).
Include your order number, a description of the issue, and photographs of any damaged packaging or product. We will work with the carrier to investigate and, where carrier liability is confirmed, arrange replacement or carrier claim resolution.
We are not responsible for losses or damage caused by carrier error beyond our reasonable control, but we will advocate on your behalf.
6. Incorrect Items
If you receive a product different from what you ordered, contact us at support@usamadepeps.com within 7 days of delivery with your order number and a description of the discrepancy. We will verify against our fulfillment records and ship the correct item at no additional cost if the error is confirmed on our end.
7. No Refunds Under Any Circumstances
To be unambiguous: USA Made Peps does not issue monetary refunds, partial refunds, or store credit under any circumstances, including but not limited to:
- Buyer remorse or change of research direction
- Ordering errors made by the buyer
- Dissatisfaction with research outcomes
- Delayed shipment (unless carrier loss is confirmed)
- Product seized or delayed by customs or law enforcement due to buyer’s jurisdictional restrictions
8. Contact
USA Made Peps — Legal & Compliance Email: support@usamadepeps.com Website: www.usamadepeps.com Response time: 3–5 business days
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